Our patient portal allows current patients to have secure access to various parts of their health information while providing another method of communication with our practice. It is not intended to replace a face- to-face office visit with your provider or for emergency needs.
Current Patient Portal Features
All communication on the portal will be kept as part of your medical record. Please be as concise as possible. Keep in mind, if the message takes a long time to write, it might be best to call the office.
When sending a message, adding a subject line such as "appointment" or "lab results" helps to streamline the message response.
The nurse may use her discretion to reply back via a phone call instead of the portal in response to your message.
The portal is available 24 hours a day, however is only monitored by staff during our normal business hours. We will normally respond to a portal message within one business day, but no later than 3 business days after receipt.
A PIN will only be presented in person from a staff member at the hospital.
You can access the portal in one of the following three ways:
Step – 1
Step – 2
Click on: "Create an Account" Tab
Enter your PIN, ____ and last name to identify you.
Step – 3
Provide current e-mail address, password and secret question – answers. Click REGISTER to complete the process.
Once you're finished registering, you'll receive a verification e-mail.
Click the link in that e-mail to complete the registration process.
The patient portal is a wonderful way for you as a patient to be able to view and track your lab values. Your lab results may show varying levels outside of what is called a "normal range". A normal range is otherwise known as a reference range. The most important thing for you to know is that your results are reviewed and interpreted by your provider in their entirety.
Many non-illness related factors may have an impact on your test results. These include such things as the meals eaten or not eaten in the 24 hours preceding the test, race, dietetic preference, age, sex, stress, menstrual cycle, physical exercise in the hours before testing, collection and/or handling of the specimen, non-prescription drugs (aspirin, cold medications, vitamins, etc.), prescription drugs, alcohol intake, and the quality of the sleep that you got the night before the test, among others.
Our Patient Portal is a secure web based system that will allow you to access portions of your medical record pertaining to your visit or stay at Eureka Springs Hospital. Once you have signed up for the Patient Portal, this information is available to you 24/7.